Client Support
How we support you
At Hotelbeds, we know how important it is to receive high quality customer care. With this in mind we have developed a support network ensuring that together, we continue to grow your business. This network includes:
Dedicated account managers
A dedicated account manager will be assigned to you, with experience and knowledge of the needs of your source market. As your partner in business , your account manager will provide support , back-up and the necessary tools needed to meet your growth targets .
XML support team
Our expert team of XML support professionals will guide you through the XML integration steps, ensuring a hassle-free connection process with Hotelbeds . In addition to carrying out verification and certification checks before going live, the team will be with you every step of the way - pre, during and post integration.
Destination consultants
Our local offices are a major asset in our customer support network. We have over 80 local offices worldwide providing you with access to extensive local knowledge and personalised assistance . Our destination consultants can advise you on the best products and solutions to fulfill your clients’ expectations.
Support for your guests ‘in-destination’
Our local destination offices also provide you and your guests with the peace of mind and added security that comes from knowing that Hotelbeds has the people on the ground to efficiently react and directly assist your guests in a wide variety of ways while ‘in-destination’.